FAQ
WHAT MAKES YOUR SOCKS SPECIAL?
With every pair of socks we want to bridge the gap between maximum performance and cool style. Geometric elements meet bright colors in our designs, and the defining feature of our products is the best possible quality of materials. We achieve this with yarns made in Italy and great manufacturers in Portugal and Italy. We also use dope-dyed yarns which are way more environmentally friendly and reduce water consumption, dyestuff consumption and usage of chemicals by great extents. At the same time the colors are long-lasting and more resistant to UV. A lot of technical features in addition to the yarns we use make the socks as good as they can be, in our opinion! More about our socks
WHERE ARE INCYLENCE SOCKS PRODUCED?
Our socks are 100% made in Europe, from packaging to yarns to manufacturing. We have a great partnership with manufacturers in Italy and Portugal and our yarns are made in Italy.
WHATâS THE DIFFERENCE BETWEEN RUNNING AND ULTRALIGHT SOCKS?
The ULTRALIGHT socks are our ultralight product. They are ultra-thin and provide maximum breathability and light weight. The RUNNING socks are thicker and have more comfort and cushioning, especially at the heels and toes. More about our socks
I AM RIGHT IN BETWEEN TWO SIZES. WHICH ONE SHOULD I GO FOR?
We would recommend the smaller size as our socks have a lot of stretch. Weâve optimized the fit several times, but the socks still tend towards a larger fit. If you canât stand tight socks, though, you should go for the bigger size. Find out more
Item Availability?
Generally, items featured on our website are available for sale and ready to ship. In the unusual situation in which one item is available for sale and two customers place it in their shopping bag at the same time, one customer may receive an out of stock message at checkout.
Payment Method?
Bank Transfer, QRIS dan GoPay
WHAT IS MY ORDER ID?
After placing the order, you will receive the order ID via email.
CAN I CANCEL MY ORDER?
Order cannot be canceled after submission. Please review your shopping bag before submitting an order.
Is Same-Day/Instant delivery available?
Please contact us for more information.
Can I pick up my order?
No, order can only be shipped via JNE service.
Shipping rates?
Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free shipping on orders above IDR 1.500.000.
SHIPPING CUT OFF TIME?
We use JNE courier service.Â
Orders placed before 16:00 WIB on Monday to Friday and 11:00 WIB Saturday will be delivered to JNE on the same day.
Please note that there is no shipping on Sunday and public holiday.
HAS MY ORDER BEEN SHIPPED YET?
After we ship your product, youâll receive a shipping email containing your track number ID.Â
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